COVID-19 UPDATE

Health and Safety Measures Undertaken Due to COVID-19

In view of the Conditional Movement Control Order (CMCO) in most states of the country to contain the Covid-19 outbreak, the resort is in full adherence to the Malaysian rules and regulations as well as the World Health Organisation’s recommendations. Please note some of our precautionary and required measures undertaken at the resort which are subject to change as new rules and regulations are decreed.

General

– Temperature checks for all guests upon arrival
– Social distancing of at least one metre to be adhered to at all times
– Face masks required for all interactions with resort employees, including activities and walks (except stipulated otherwise)
– Cars and buggies sanitised after each trip
– In-house nurse available 24 hours a day
– Hand sanitisers and mask provided upon departure

Rooms

– Very strict room cleaning protocol observed
– Every room sanitised upon departure

Dining

– The Beach Club (Breakfast, Lunch and Dinner only) and Beach Bar are currently open
– The Dining Room, The Pavilion, The Gulai House, The Lobby Lounge are currently closed
– In-Room Dining available with contactless option
– Temperature checks taken upon entry to all restaurants
– Table layout of at least two metres apart
– Hand sanitisers available at all restaurants
– Sanitation of all kitchen surfaces and restaurant furniture multiple times a day

Activities

– Maximum group size of six guests for Rainforest Awakening, Rainforest After Dark, Beach Walk and Coral of Opportunity nature activities
– Maximum group size of four guests for Permaculture, Butterfly Walks, Journey Through The Forests, Mysterious Mangrove, Ocean’s Drifters, Fishing For Tomorrow, Minibeast Discovery, Nature Inside, Young Explorer and Upcycling Workshop activities
– Trek To Crystal Creek nature activity limited to the individual and travelling party
– All holistic activities (eg. yoga, pilates) will be conducted privately (limited to individual and travelling party) and charged accordingly

Facilities

– The Library is currently closed
– Swimming pools (Adult pool, Family pool, Toddler pool) are currently closed
– Distance of two metres apart for sunbeds
– Immediate sanitisation of all sunbeds and beach equipment after each guest use
– The Health Club maximum of two guests at a time
– Sauna and steam rooms currently closed
– Immediate sanitisation of gym equipment after use with a focus on high touch areas
– The Spa reopened and available for all treatments
– Other activities will also have safety measures in place to minimise the number of guests

Internally The Datai Langkawi has also taken stringent precautionary measures to overcome the virus such as:

– Every employee’s temperature will be checked when they report for duty
– Any employee displaying even mild symptoms is immediately quarantined and tested
– All employees will wear masks and other protective gear at all times
– Social distancing is adhered to at all times and monitored constantly
– Every transport vehicle is sanitised after each trip
– Stringent training on Covid-19 measures and practices undertaken by all employees

We hope that these measures will reassure you of our commitment to your health and well-being so that you will be able to enjoy your stay in our rainforest paradise without worry.