Health and Safety Measures

 Update on Facilities and Hygiene Practices

The resort continues to be in full adherence to the rules and regulations by the government as well as recommendations by the World Health Organization.

The Datai Langkawi has been certified as a Global Biorisk Advisory Council (GBAC) STAR™ facility. GBAC is a Division of ISSA - The Worldwide Cleaning Industry Association. This accreditation recognizes the wide-ranging health and safety measures put in place to protect our guests and employees, including the establishment of a comprehensive system for cleaning, disinfection and infectious disease prevention, as well as compliance with the program’s 20 elements regarding documented work systems, protocols and procedures.

Please note some of our precautionary measures undertaken at the resort which are subject to change as new rules and regulations are decreed:

General

– Temperature checks for all guests upon arrival
– Social distancing of at least 1.5 metres to be adhered to at all times
– Face masks required for all team members and guests in public areas, including on activities and walks
– In-house nurse available 24 hours a day
– Hand sanitizer stations are available at all dining venues, and hand sanitiser and mask are provided upon departure

Rooms

– Very strict room cleaning protocol observed
– Every room sanitised upon departure

Dining

– The Dining Room, The Gulai House, The Pavilion, The Beach Club, The Beach Bar and The Lobby Lounge are open
– In-Room Dining available with contactless option
– Temperature checks taken upon entry to all restaurants
– Table layout of at least two metres apart
– Hand sanitisers available at all restaurants
– Sanitisation of all kitchen surfaces and restaurant furniture multiple times a day 

Experiences

– All nature activities such as rainforest walks, beach walks, mangrove tours and more, will be conducted with a maximum group size of six to eight guests
– Trek To Crystal Creek nature activity limited to the individual and travelling party
– All holistic activities (eg. yoga, pilates) will be conducted privately (limited to individual and travelling party) and charged accordingly

Facilities

– The Main Pool and Family Pool are open
– The Spa is open
– The Els Club Teluk Datai is open
– Distance of two metres apart for sunbeds
– Immediate sanitisation of all sunbeds and beach equipment after each guest use
– The Health Club is open with a maximum of four guests at a time
– Immediate sanitisation of gym equipment after use with a focus on high touch areas
– Steam and sauna facilities are closed
– All other activities also have safety measures in place according to government regulations

Internally, The Datai Langkawi has also taken stringent precautionary measures to combat the virus, such as:

– 100% of our employees are fully vaccinated, and we will continue to follow all recommendations with regards to vaccinations by the WHO
– Every employee’s temperature is checked when they report for duty
– We conduct twice weekly random RTK Tests covering a very large number of employees
– Any employee displaying even mild symptoms is immediately quarantined and tested
– All employees wear masks and other protective gear at all times
– Social distancing is adhered to at all times and monitored constantly
– Every transport vehicle is sanitised after each trip
– Stringent training on sanitary measures and practices undertaken by all employees

We hope that these measures will reassure you of our commitment to your health and well-being so that you will be able to enjoy your stay in our rainforest paradise without worry.