General Policies

Please find a list of our general policies below. Should you require information relating to the resort’s activities and services, please refer to The Datai app which you can download from Google Play or App Store, or contact the resort.

Modification of Reservation	Modifications are subject to the hotel's availability at the time the modification is made. Rates may change and a cancellation fee may be incurred, depending on the terms and conditions of your rate plan.
Payment/Guarantee Rules	For reservations guaranteed with a form of payment at time of booking, rooms are held until the check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until the specified cancellation time as per the terms of the reservation. In the event more guests arrive than can be accommodated due to the hotel overbooking or an unforeseen circumstance, and the hotel is unable to hold the rooms consistent with the room hold policy, the hotel will attempt to accommodate the guest(s) at its expense at a comparable hotel in the area for the oversold night(s), and will provide for transportation to that hotel.
No-Shows	Guests who do not arrive within 24 hours of the check-in date and time will be charged the total amount of the reservation.
Rate/Reservation Validity	Electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall prevail. Tampering with documents to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.
Early Departure	At check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. Should you decide to leave earlier after reconfirming your departure date, you may be charged the early departure fee.
Extra Bedding	The daybed can be converted into an extra bed for children aged 11 and under at no additional charge. Children aged 0-4 stay on a complimentary basis. For children aged 5-11, a surcharge of MYR 80+ per child applies for breakfast. For adults, a charge of MYR 420+ per night will be billed. For the additional person in the room, existing daybeds are set up and as such, we do not provide rollaway beds.
Smoking	Smoking is strictly prohibited in all rooms. Guests are permitted to smoke only in the balcony area of their rooms and ashtrays are provided. There are also specially designated smoking areas throughout the resort. A penalty of MYR 500+ will be charged to guests who smoke in their rooms.
Exchange Rate/Credit Cards	The local currency is Malaysian Ringgit. Credit cards are accepted at all outlets. Major currencies are accepted at the Reception.
Service Charge	Rates are subject to a 10% service charge.
Transfers	Cancellations must be made at least 24 hours prior to the arrival or departure time to avoid penalty charges.
Golf	Cancellation Policy: - Cancellations made with more than 48 hours notice from tee-off will not be charged - Cancellations made with less than 48 hours notice from tee-off or no-shows will be charged at 100% of the per person rate, per person cancelled Dress Code: - Men: Mock neck or collared shirt with Bermudas or golf style shorts - Women: Collared shirt or golf blouse with medium length shorts or skirt
Half Board/Full Board	- For Half Board, guests can select either lunch or dinner - Applicable for 3-course meals based on the à la carte menu, excluding beverages (coffee and tea is included) - Applicable at The Gulai House (open for dinner only), The Pavilion (open for dinner only), The Beach Club, and The Dining Room - In the event that any of these outlets are hosting a buffet or special menu, there may be an additional surcharge - Not applicable for special dinner arrangements
Dress code	Click on the link: The Datai Langkawi - Dress Code
Cancellation Policy for Activities	Cancellations for paid activities: - Cancellations made 12 hours prior to the activity start time will incur no charges. - Cancellations made between 6-12 hours prior to the activity start time will incur a 50% charge of the activity fee. - Cancellations made within 6 hours prior to the activity start time will incur a 100% charge of the activity fee. Cancellations for complimentary activities: - Notification of any cancellation should be by 18:00 hours the day before the activity. This provides some time to contact guests on the waiting list and accept other guests for the activity.
Parking	An outdoor carpark facility with limited space is available near the entrance of the resort. Guests are welcome to park their car(s) here complimentary.
Drones	For the comfort and privacy of our guests, the use of personal drones is prohibited at the resort. A special authorisation request can be however made in advance, a week prior to arrival. This is subject to senior management’s approval, and if permitted, drone flying times are restricted to certain times of the day and to specified areas of the resort.
Commercial Photography & Videography	As we aim to safeguard the privacy and comfort of all of our guests, photography and videography for commercial purposes in any manner whatsoever is strictly prohibited at the resort. Exceptions are allowed with written permit by the Executive Office only, and applications have to be submitted minimum 1 (one) week ahead of the planned shoot. All commercial shoots will be accompanied by a team member of the resort at all times and shoot locations and times will be restricted at the sole discretion of the Executive Office.
Restaurant Policy: Video/Music Playing on Digital Devices	At our restaurants, we strive to provide a comfortable and pleasant dining experience for all of our guests. To ensure that everyone can enjoy their meal, we ask that you please use headphones when playing videos or music on your digital devices. If you must take a phone call or use your device for a brief moment, we kindly ask that you step away from your table to do so. We appreciate your cooperation in helping us maintain a peaceful dining environment for all of our guests. Thank you for your understanding and we wish you a delightful dining experience.